Failures and maintenance


In case we have failures or planned maintenance we will notify you on this page. If you are facing a problem which is related to reported problems or maintenance below we kindly ask you not to contact our helpdesk. We are working on a solution.

If we are planning individual server maintenance we will sent an e-mail to the e-mail address known in the Ensim control panel (you can change it yourselves).


Failure notices:

Subject: Delay in answering emails
Date: 02/02/2010 @ 12:14
Status: Solved

Information:

At the moment we are facing a problem with our helpdesk application. Because of this we are not be able to react on e-mails at the moment. Also a couple of emails have been lost.

 

We do our best to fix this problem as fast as possible.



Update (03/02/2010 @ 09:23):
The problem with our helpdesk application has been resolved. Currently we are working on processing all the delayed e-mails.


Planned maintenance:


No recent maintenance